Hello, I’m Alexandra, a paralegal at Prowse Phillips. Over the last two years, I have had the pleasure of working within the Credit Resolve team, assisting clients in navigating the complexity of debt challenges During my time here, I have witnessed personally how overwhelming debt can be. From relentless creditor contact to the fear of not understanding your rights or options. That is where Prowse Phillips Law comes in. Our goal is to legally challenge debts and where possible, have them written off or rendered unenforceable, releasing clients from legal liability. In this blog post, I will take you behind the scenes of how Credit Resolve works in practice, including the steps we take and some real client outcomes.
What is Credit Resolve?
Credit Resolve is a 24-month affordable legal service that assists you in challenging consumer debts where the lender may be unable to prove that the amount is legally owing. Under the Consumer Credit Act of 1974, lenders must be able to produce specific documentation to enforce a debt through the courts. If they can't, we can claim that the debt is unenforceable, preventing any further action.
We do this by making a legal request for our client’s credit agreement, carefully reviewing what’s provided, or not provided, and challenging the creditor.
In some cases, debts can be written off entirely.
Understanding Sections 77, 78 & 79 of the Consumer Credit Act 1974
If you have any consumer credit agreements, you should be aware of your rights under the Consumer Credit Act 1974 (CCA), notably Sections 77, 78, and 79. These regulations give you the legal right to obtain information about your credit agreements from lenders.
Sections 77, 78, and 79 of the Consumer Credit Act 1974 specify the information that creditors must offer to you under fixed-term, running-account, and hire agreements. You can request a copy of your credit agreement from the creditor, and they must acknowledge the request within 12 days and provide the credit agreement within 28 days.
If they do not comply, the creditor cannot enforce the agreement through court proceedings or debt collection.
What I Have Seen Firsthand
Clients often come to us after years of struggling and we have helped clients stop further action, avoid CCJs, and in many cases, walk away from thousands of pounds of debt that couldn’t legally be enforced.
Below are a few examples:
Client 1
- The client had two outstanding debts with Capital One, with balances of £2,082.24 and £524.70.
- Upon review of the credit agreement relating to the £2,082.24 balance, it was identified that the agreement was non-compliant with the Consumer Credit Act 1974.
- A formal Letter of Claim was issued to the creditor, detailing the specific breaches identified within the agreement.
- Following this, Capital One confirmed their decision to close the account and write off the full balance of £2,082.24.
- In relation to the £524.70 balance, Capital One failed to provide a copy of the credit agreement. As a result, the agreement was deemed unenforceable under the Consumer Credit Act 1974.
- Capital One confirmed they would also close this account and write off the remaining balance of £524.70.
Client 2
- The client had an outstanding business loan with NatWest, with a balance of £46,902.14.
- Solicitors acting on behalf of NatWest had initiated legal proceedings against the client.
- Upon our request for the client’s agreement documents under the Consumer Credit Act 1974, NatWest withdrew the legal action and halted proceedings.
- NatWest subsequently confirmed that they would no longer pursue the outstanding balance and have written the debt off in full.
Client 3
- The client had an outstanding debt with Lloyds Bank totalling £11,601.04.
- The account had defaulted and was subsequently sold to Lowell Financial, a third-party debt purchaser.
- Upon receiving the credit agreement documents from Lowell Financial, we identified minor breaches within the agreement, rendering it non-compliant with the Consumer Credit Act 1974.
- A Letter of Claim was issued, outlining the breaches and requesting an adequate response to facilitate a positive resolution for both parties.
- As Lowell Financial was unable to provide a full substantive reply, they confirmed the decision to close the account and write off the outstanding balance in full.
What to Expect If You Use Credit Resolve
When you reach out to us, we will start with a free assessment with one of our expert advisors. This helps us understand your present situation and advise whether Credit Resolve is right for you.
If we take your case forward, here is what happens:
- We contact your creditor with a formal legal request for all documentation.
- We review their response carefully to check if your debt is enforceable.
- We advise you on your position and if the creditor can’t prove the debt, we will help you challenge it.
We also make sure all creditors contact stops, so you no longer must deal with intimidating calls or letters.
Is This Right for You?
Credit Resolve is intended for those with consumer debts such as credit cards, loans or catalogue accounts, overdraft agreements, and hire purchase agreements.
Especially when the debt has been sold to a third party, or you have begun to receive legal threats.
Third-party debt purchasers are often companies like Lowell Financial, Cabot Financial, or PRA Group and many more who purchase debts from original creditors at a reduced price. After purchasing the debt, they become the new legal owner and are entitled to pursue the full amount from the debtor. However, your rights under the Consumer Credit Act 1974 still apply.
If have any queries, require assistance, or are struggling with debt, please get in touch with us at 0151 515 6880 for a free assessment.